A T & T  CUSTOMER SERVICE TRAINING                                           THE HIGHEST PAID SKILL:                            CURRICULUM
PHILOSOPHY                                  DEVELOPED CURRICULUM AT              THE PROGRAM                              OUTCOMES
University of North Florida
University of Central Florida
University of South Florida
Florida International University

Front Page Jacksonville Times Union:
"A student asked to be excused during
class so he could apologize to his
manager for not working as hard as he
should have.
"

Lou has been called the
Non-Denominational  Billy Graham of
Corporate America he  teaches
traditional values of integrity, honesty &
team building.
SOCIAL INTELLIGENCE

The  ability to  communicate effectively and
efficiently with others. These soft skills are the hardest
to learn because of the sub -conscious manner in
which they occur.

There are thousands of people and hundreds of
reference letters from people who have attended this
program,all documentary evidence of the results
achieved.

You will instantly internalize the necessary skill to  
make another person’s mind receptive to what you are
saying and have the person respond positively to you.
This program is very
inter-active. Included are a
exercises, simulations,
discussions, and role-playing.

We want the attendees to
experience each new  
technique learned so it
becomes internalized.

Tell me and I'll forget, show  
me and I may remember,
involve me and I'll understand.

Lou Principe has been
teaching  Transformational
Learning, how to change a
person thinking for over 40+
years.
"Closing rates went from 2% to 25% .... a 1,000% increase in productivity."
University of South Florida, College of Business, Small Business Development Journal

"AT&T Broadband reported great success as a result of your training."
WorkSource Florida, Bruce Ferguson, Vice President

"Lou Principe provided excellent customer service  training to Sanford Police
sworn and civilian employees."
Brian F.Tooley , Chief of Police, Sanford, Fl

"Once again you moved our sales people out of their comfort zone  and motivated
them to become over achievers."
C. Sherman,  Lennar Homes

"The experience was fantastic, the evaluationswere overwhelmingly positive."
Robert A. Borsari, President, Keynomics

"We doubled sales with average prices of $500,000." Hank Berg, Williams Island

"
37% increase in knowledge with a 95% approval rate."  
Florida Department of Corrections Evaluation

These are just a few excerpts from the hundreds of letters received from individuals, corporations, and government
agencies.  Link to read the full reference letters & articles:   
Articles & Reference Letters
TIME IS MONEY HAS NEVER BEEN TRUER, ESPECIALLY
IN TODAY'S ECONOMIC CONDITIONS.  A FEW MINUTES
OF YOUR TIME  MAY BE THE BEST INVESTMENT YOU
WILL EVER MAKE. CONTACT LOU FOR YOUR  
ASSOCIATION OR COMPANY.

CALL LOU TODAY:  407-269-4980
"Philosophy"  means love of wisdom.

We will captivate, dazzle and win you over to a
new way of thinking.  Our students are a
testimony to our competence.

This program is specifically designed to
motivate you beyond your wildest dreams,
you will  find things inside yourself you didn't
know existed.

We now know  individual learning occurs
through mental associations, rather than
storage. People can't learn from experiences
they didn't have.

You will learn additional tools of the mind
associated with creativity, critical thinking
and  leadership.
:Apperception: Greatest Principle of Communication
Types of Communication: Voice, Tone & Non-verbal
Deficiencies in Listening: The major source of
waisted time, miscarried plans and frustrated
decisions.
Listening skills How to hear the underlying message
Reticular Formations: How to gain one's attention
Sub-conscious subliminal messages
Laws of Society:
Don't you feel obligated when
someone does something for you?
Delegation: Gopher vs. Stewardship
Pygmalion Management: Law of Expectations.
Problem Solving Skills: What steps to take in any
situation.
Time management:  Do you confuse activity with
accomplishment?
Team Building: Maximize  performance by instilling
a greater sense of teamwork, company pride and
personal commitment among program participants
capable of being shared with  co-workers, family
members and society.  
Attendees will learn new insights in a fun, hands on
environment that will challenge their current
thinking in order to optimize their expectation
factors and communication skills.

The immediate results will be an  improvement in
company attitude with less employee turnover rate,
reduction in customer or public complaints, less
advertising dollars spent and an immediate
increase in productivity, sales and customer
service.   

The Principe Institute has presented their programs
to: IBM's Business Partners, ATT, BellSouth,
Marriott, Merrill Lynch, State Farm Insurance,
Realtors, homebuilders,computer companies,
government agencies, prisons, jails and homeless
shelters.

We custom design programs specifically for your
needs. Call or text  Lou's cell:  4
07-269-4980